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Frequently Asked Questions

1. Who is Total Branded?
Total Branded is one of the fastest-growing distributors in the promotional products industry. Based in the Heart of England in the Midlands, the company was founded by: • Kyle Raffo, an experienced promotional merchandise professional, former NHS paramedic and recipient of several accolades and awards. • Marcelo de Toro, an internationally experienced promotional merchandise professional serving global brands. • Our services include all types of name promotional products available on the market. You can name it.
2. What makes Total Branded different?
• We stock over 10,000 promotional products, merchandise and gifts at great prices, with fast in-house production. • 15 years of experience, backed by industry knowledge and expertise; our team is with you every step of the way, from first contact to repeat orders. • Our UK-based in-house design team is on hand to help with free artwork preparation on every order. • Our customers rate us five stars out of five, reflecting their confidence in the service we provide. Order with confidence!
3. What do we offer?
We're the UK's home for promotional products and branded merchandise, including custom clothing, corporate gifts and promotional giveaways to maximise brand awareness and recognition. Promotional items include mugs, bottles, pens and eco-friendly options. • We can add your company logo using several customisation methods. • Just let us know your preference when shopping for custom printed merchandise. • In-house Design Team. Our artwork team will ensure your logo, artwork and message look perfect when printed on your customised products. Free Art. We apply your logo to all types of branded merchandise, including clothing, mugs, water bottles, pens and more. • Well-Known Promotional Brands. Show off your logo on high-quality promotional products from brands people know and love. We supply a wide range of products from leading brands. • An experienced team behind every order. We'll help you find the perfect product with total branding and on-time delivery. • Fast, reliable printing services with quality you can count on.
4. Where are you based?
Total Branded is based in Tamworth, Staffordshire, in the heart of England, with fast and efficient UK-wide distribution and delivery.
5. Why do customers trust us?
We understand our customers' needs, which is why they choose to work with us time and time again. Your feedback helps us learn, improve and continually deliver excellent customer service.
6. How can I contact your team?
You can get in touch with us by phone on 0208 103 2008, email at hello@totalbranded.co.uk, via live chat, or through the enquiry form on our Contact Us page. Our friendly team is always happy to help with any questions, provide advice or assist with your order.
7. What are promotional products?
Promotional products, also known as branded merchandise or swag, are physical customised items imprinted with a company's logo, slogan, or message for customers, employees, and event attendees.mpany's logo, slogan, or message for customers, employees, and event attendees.
8. What are promotional products also known as?
Our promotional products are also commonly known as promo products, promotional items, branded merchandise, corporate gifts, business gifts, marketing gifts, promotional giveaways and branded swag.
9. Who are promotional products ideal for?
Ideal for trade shows, exhibitions, corporate conferences, charity events and awards evenings, they also make excellent gifts for staff and clients. They work perfectly alongside your business cards, help your brand stand out and keep your business memorable at events and client meetings.
10. Why use promotional products?
Promotional products are a cost-effective marketing tool that can deliver a high return on investment (ROI). With your company logo printed on merchandise, you can create an effective marketing strategy that attracts attention while giving your business a unique, memorable and creative flair. Recipients often keep personalised promotional products on their desks, providing continued brand exposure over time. This helps keep your brand visible and memorable to potential customers long after they first encounter it. Gifting promotional products is a tried-and-tested way to leave a lasting impression. Giving away promotional pens, branded notebooks or printed bags is a great way to keep your brand at the forefront of potential customers' minds. For UK businesses, these items are a valuable way to retain customers, strengthen brand loyalty and turn satisfied customers into true brand advocates.
11. How effective are promotional products in marketing?
Studies show that 95% of consumers say promotional products leave a great lasting impression and spread the word about your business, while 92% are more likely to do business with a company that uses them. Remarkably, 87% of recipients keep useful promotional gifts for a year or longer, meaning their impact lasts far beyond a traditional advert. That's the power of promotional products!
12. Which items can be personalised with a logo?
Most promotional products can be personalised with your company name or logo, including clothing, pens, bags, drinkware and notebooks. Our promotional product customisation services offer printing and branding options to suit different requirements and budgets.
13. Which UK industries do you provide promotional products for?
Organisations across education, retail, healthcare, hospitality, construction, charities, events management and professional services use our branded merchandise to promote their businesses and increase brand awareness.
14. Do you offer UK-made branded merchandise?
Yes! We proudly offer a range of promotional products manufactured in the UK, using our own facilities and established manufacturing partners.
15. Do you offer custom eco promotional products?
Of course! Our eco promotional products include eco bags, eco pens, reusable drinkware, sustainable gifts, plants and seeds, and recycled paper and office supplies.
16. Can I have my logo printed in multiple positions on a product?
Yes! Many of our promotional products offer multiple personalisation positions and flexible placement options, depending on the product and printing method.
17. Can I order online?
Yes. Our online shop makes it easy to browse, customise and order your favourite promotional products, with quick quotes and fast turnaround times.
18. How do I order online?
Browse our promotional products, add your favourite items to your basket or request an instant quote. When you're ready, complete your purchase through our hassle-free checkout.
19. What is the order process?
Start by requesting an online quote, then confirm your order and approve your artwork proof. Once approved, we'll begin production and arrange delivery of your personalised promotional products.
20. What is the minimum order quantity?
Minimum order quantities vary by product. Plain, non-printed items are available to order individually, while printed and branded promotional merchandise may have minimum order requirements. From small quantities of printed mugs, garments and tote bags to larger quantities of promotional pens and keyrings, we cater for orders of all sizes. Let us know how many you need; we can increase quantities as needed.
21. Can I order promotional products in bulk?
Bulk ordering is welcome! Whether you need a small batch or a large order, we've got you covered. See tiered discounts for bulk orders.
22. Do I save more when I order more?
Absolutely! Larger orders often mean greater savings. You can also benefit from ordering a selection of promotional products together. The more you order, the lower the price per item is likely to be.
23. Do you offer price matching or discounts?
Yes! If you've received a lower quote from another UK supplier for the same promotional product and specification, send it to us. We'll do our best to match the price without compromising on quality or service. We always aim to provide excellent value for money.
24. When can I expect to receive my products?
Delivery usually takes less than two weeks from order confirmation. However, turnaround times may vary depending on the product, supplier and order quantity.

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Total Branded Managing Director Marcelo holding the Ashford Plus 500ml Bottle

Welcome to Total Branded

The Trusted Home of Promotional Products

UK’s No.1 Promotional Products Distributor

The UK’s leading distributor of promotional products, branded merchandise and promotional gifts. With over 10,000 items in stock, choose from a wide range of branded and personalised products for your brand, promotion or event.

We work with businesses, brands and organisations to provide quality branded promotional products tailored to your needs and budget. From promotional pens, mugs and bags to thousands of popular products, we offer quality, choice and excellent value at prices you’ll love.

Our team has over a decade of experience in the promotional merchandise industry, supplying quality branded products and providing reliable merchandise printing services. Our work is built on three core values: passion, respect and strong client relationships. These values drive our success and underpin our commitment to excellent customer service.

Why Choose Total Branded?

  • Extensive range of branded products for organisations, charities and businesses of all sizes
  • Excellent value across our range of promotional products
  • Tailored service to meet your requirements, needs and goals
  • Dedicated sales team to advise, guide and support you throughout the order process
  • Reliable delivery, keeping your orders on time and on budget

Discover why businesses across the UK choose Total Branded for their promotional products and branded merchandise.

Name the product you’re looking for, from branded clothing and custom T-shirts to printed caps and hats that turn your employees into walking adverts and strengthen your brand with your company logo.

Fast UK Delivery

Need it fast? Why not order a few extras? Check out express promotional merchandise in time to meet your deadline. We produce quality logo merchandise ready to go.

Tailored Branding Solutions

The right branding technique can elevate promotional products into powerful marketing tools. We combine the right branding techniques with the right materials to deliver outstanding results for every promotional product. These include screen printing, full-colour printing, pad printing, heat transfer, embroidery, laser engraving and much more.

Industries & Sectors

Find the right promotional products for your sector, whether you’re in education, construction, government, beauty or hospitality. Our extensive range of promotional gifts for events, giveaways and corporate gifts can be customised with your brand, logo and message.

‘Best of the Best’ in Promotional Products

To name just a few, many promotional products are top-rated among our best-selling collections. Based on customer demand and sales, our best-selling products include: branded mugs, promotional pens, corporate gifts, branded bags, custom stress balls, printed notebooks, promotional umbrellas and branded water bottles. Explore our best sellers and discover what’s popular right now.

Order Promotional Products Now!

A unique range of promotional products and business gifts customised with your logo and company details. From promotional pens, mugs and water bottles to branded clothing, tote bags, notebooks, lanyards and custom keyrings, we offer quality branded merchandise at competitive prices.

UK-Wide Promotional Product Delivery

We deliver promotional products nationwide, including London, Birmingham, Manchester, Liverpool, Edinburgh and many more locations. Choose us for promotional solutions designed to spread your message beyond borders. Explore our delivery coverage across the UK and Europe.

Need a Total Promo or a Great Deal? Get More for Less!

Shop our promotional products from just £1. These affordable items make excellent branded merchandise. From branded promotional giveaways to personalised business gifts, our budget-friendly promo products put your brand in the spotlight and help you get more from your marketing budget.

See What Our Customers Say

Based on Google and other trusted reviews, our customers value the service we provide from first contact through to delivery.

Total Branded. Your Total Promotional Branding Solutions.

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