Terms & Conditions

Terms Apply to All Orders

Receipt of acknowledgment of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract, notwithstanding any purported terms put forward by you. Where the term “Company” is used, it refers to Total Branded, a trading name of Totalbranded.co.uk.

Clause 1: Payment Terms

Payment shall be made in full within 30 days of receiving an invoice unless we have agreed special settlement terms in writing. New Accounts – On all orders, full payment is required on order placement. Credit is available subject to three positive payments on a pro-forma basis, alongside satisfactory credit checks. Please note that credit is only available at the discretion of the director or directors of the company.

Clause 2: Passing of Title and Risk

The risk of the goods shall pass to you on delivery. All goods, delivered or not, remain our property until payment is received in full. Until such time as payment in full is made, you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these terms and conditions and we shall be entitled upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable licence to enter your premises for the said purpose.

Clause 3: Products

We reserve the right to modify product designs, details, images, or descriptions at any time without prior notice; while we strive for accuracy across all materials, we cannot guarantee perfection, and we accept no liability for errors or mis-descriptions—even those due to display limitations such as screen-based Pantone approximations unless an exact color is specified.

Clause 4: Quotations and Contracts

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation or accepted contract, we shall be entitled to charge such increases to you. All quotations are valid at the time of quoting, error and omissions excluded.

Clause 5: Prices

Prices quoted on this website are guide prices only subject to viewing final artwork. Once artwork and full specifications have been finalised, a quotation price will be confirmed. In most cases pricing is for unprinted items, without setup costs, printing costs, shipping and handling fees, and any other potential product specific costs. We aim to keep our pricing 100% accurate, however due to the fast-paced industry and nature of the computer and consumer product industry a small number of items on our website may be mis-priced due to updates. Whilst we strive to inform you of pricing at the point of sale or enquiry, we reserve the right to amend our prices without prior notice and to cancel or refuse any orders placed for incorrectly priced products.

Clause 6: Delivery and Lead Times

Every effort will be made to deliver on time, but any delivery day or lead-time specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges) that will be charged to you at current commercial rates. Due to the bespoke nature of the goods ordered, no loss or liability is accepted for delay or error in delivery date.

Clause 7: Quantity variations

We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

Clause 8: Claims

Claims arising from damages, delay, or parcel loss in transit must be made in writing to us, to reach us within 7 days of delivery. All claims with regard to the quality or quantity of the goods shall be made in writing to us, to reach us within 7 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract. You must examine all goods delivered at the time of delivery and confirm receipt. We shall not be liable for any loss or damage caused to the goods in transit unless loss or damage is noted at the time of delivery. Total Branded will not be liable for any damages on good which are caused during transit unless we have been informed within 24 hours of delivery.

Clause 9: Liability

Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedures set out in 9. Nothing in these terms and conditions shall affect the right of a consumer.

Clause 10: Cancellation Charges

A charge will be made on all cancelled orders, together with the charge for all work carried out up to the date of written cancellation. Cancellation charges can include but are not limited to artwork fees, shipping fees, administration fees, transaction fees, pre-production fees. All orders may incur a re-stocking fee in the event of a cancellation.

Clause 11: Foodstuffs, Liquids and Drinkware

In the interest of hygiene and contamination, no returns will be accepted for plain stock goods in these categories. Our standard returns policy stands for branded stock.

Clause 12: Outstanding Payments

Interest will be charged on outstanding payments for overdue credit accounts. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights, we may have against you. Chargebacks conflicting with any of the terms listed here will be treated as outstanding debt. We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

Clause 13: Artwork and Printing

All artwork and printing charges will be levied where necessary unless previously stipulated by us. Where applicable the prices shown do not include artwork and are advertised as unimprinted. For customisation, additional print colours and positions of printing pricing will be presented on a quotation basis. Print tolerance refers to the variation of print location in mass production. Due to the manufacturing process on some items, items printed within the same batch may have a variation of up to 5mm on the final product.

Clause 14: Changes to Artwork

To print efficiently from the artwork, you supply, it may be necessary to adjust or redraw your artwork. You will be advised of the changes made. No printing will take place until the Company has received in writing your “signed off” approval of the artwork. To sign off your artwork we will send you an artwork approval form via email illustrating how your artwork will look on your chosen product. This MUST be checked thoroughly and signed off. The job will not commence until we have received in writing this signed off approval. You must notify us of any discrepancy in the artwork or order as we DO NOT accept any liability of any post-completion errors or omissions. In some cases, issues or concerns with the artwork cannot be identified at visual stage and will become apparent during production. In this instance you will be notified of any issues, and/or changes required.

Clause 15: Colour variations

Due to the variety of materials and the imprinting processes utilised by the “Company” and its suppliers, no guarantee can be given to match exactly Pantone numbers or colours provided by the client. The “Company” will endeavour to match as closely as possible to these colour references but cannot be held liable for any further costs that may arise. If no Pantone or CMYK colour match is requested in writing, referencing the relevant colour code, the closest available stock print colour will be printed.

Clause 16: Returns and Cancellations Policy

Please review the full policy at https://www.totalbranded.co.uk/returns-refunds. All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else. All returns must be pre-agreed in writing by contacting EverythingImprinted and shipped to an agreed return address.

Clause 17: Force Majeure

Total Branded will not be held responsible for failure to fulfil a delivery commitment as a result of situations beyond our reasonable control. Including but not limited to natural disasters, extreme weather conditions, customs delay, or failure with 3rd party manufacturers to perform.

Clause 18: Customs and Overseas Deliveries

By placing an order from outside the United Kingdom with us, you are confirming that you are aware there is a chance of extra fees and that Total Branded is not liable for these costs and any delay that may be caused due to this. We will always help our clients in resolving any customs issues to the best of our ability, however sometimes depending on the country this can only be resolved locally. If the client choosing to use their own shipping account the logistical responsibility and indemnity insurance will be the responsibility of the client.

Clause 19: Suppliers and Warranties

All products and services available through Total Branded are distributed on behalf of third-party suppliers, unless otherwise indicated, and are sold with the Supplier’s limited warranty; the warranty periods and services vary by Supplier and product, with details available upon written request via our website.

*Except for the Total Branded Return Policy, all rights and remedies concerning your order, purchase, possession, and use of the products and services, including any maintenance, updates, warranties, liabilities, and other obligations, shall be governed by the applicable policies and procedures of the respective suppliers.

Clause 20: Order Acceptance

The advertisement of any product on www.totalbranded.co.uk does not constitute an offer to sell; receipt of an order confirmation does not imply our acceptance of your order. Any order placed with our website is subject to review. Total Branded reserves the right at any time after purchase to accept or decline your order. All orders must be completed with an acceptable method of payment. We may require additional verification or information before accepting or completing your order. The customer acknowledges and agrees to act as the importer of record and understands that any order may incur import VAT and customs duties as applicable.

Clause 21: Post-Purchase Confirmation

After completing a purchase, you may be required to provide additional information or confirmations, including, but not limited to, payment details, order specifications, address or contact information, and artwork approvals or changes. TotalBranded.co.uk shall not be held liable for any delays to an order resulting from a failure or delay in responding to any such requests.

Clause 22: Marketing and Communications

By interacting with our website or submitting or clicking the ‘Quick Enquiry Form’, ‘Quote’, or ‘Buy Now’ buttons, you consent to being contacted by Total Branded via your registered email address for marketing and communications purposes. You may opt out at any time.

Company Information

Company registered name: Total Branded Ltd
Trading name: Total Branded UK
Company Number: 17197236
Registered in: England and Wales
UK Trademark: UK00004331006
Official website: totalbranded.co.uk
Address: 4 Sterling Park, Tamworth, England, B77 5DQ
Email: info@totalbranded.co.uk