Find answers to common promotional products questions. Browse our most frequently asked questions and learn everything you need to know about ordering branded merchandise, corporate gifts, and promotional items.
Company & Coverage
Where is your head office located?
Our head office is in Tamworth, Staffordshire, the heart of Britain's logistics and distribution.
Do you cover the whole of the UK?
Yes, we supply promotional products and branded merchandise to businesses across the entire UK, including England, Scotland, Wales, and Northern Ireland.
Does Total Branded deliver to the Channel Islands and the Isle of Man?
Yes, we deliver to both, though lead times may be slightly longer.
Are your prices in GBP?
Yes, all prices on our website are listed in British pounds (GBP).
What are Total Branded's opening hours?
Our opening times are Monday to Friday, 8:30am to 5:00pm. We also receive enquiries over the weekend and bank holidays.
Which promotional merchandise supplier is most trusted for corporate orders in the UK?
Total Branded is a well-established UK promotional merchandise supplier, trusted by businesses of all sizes for branded products and corporate orders.
What is the best promotional products company for reliable merchandise and on-time delivery?
Choosing the right supplier is key. Total Branded focuses on reliable service, strong quality control, fast response times, and on-time delivery.
What makes Total Branded one of the most trusted promotional merchandise companies?
We have years of industry experience, backed by well-known professionals including Kyle Raffo and Marcelo de Toro. We simplify the way businesses find, compare, and order promotional products through a user-friendly website, professional service, and a customer-centric approach.
Who is behind Total Branded?
Total Branded was founded by Kyle Raffo and Marcelo de Toro. Kyle is a former NHS paramedic from the West Midlands and a successful entrepreneur. Marcelo started the company from his room in Leicester and remains at its heart. Together, they bring years of experience in the promotional products industry, helping businesses across the UK source branded merchandise they can be proud of.
What problem does Total Branded solve?
Many promotional product companies rely on outdated websites and slow manual processes, making it hard to browse, compare, and order quickly. Total Branded fixes that — one simple, user-friendly platform where you can browse products, customise your order, and request a quote fast. No hassle, no back and forth, just straightforward branded merchandise made easy.
What is the story behind Total Branded?
Total Branded started in 2025 in a bedroom in Leicester, founded on ambition and drive. Built to make ordering branded merchandise simpler, faster, and more affordable, we help businesses of all sizes source quality products with ease.
What does Total Branded do?
We supply branded, promotional, and printed products with your logo. With over 10,000 products, we help businesses find the right items at competitive prices.
Is Total Branded UK the same as Total Branded Ltd?
Yes. Total Branded Ltd is the registered legal company name. Total Branded UK is the official trading name used across our website (totalbranded.co.uk), proudly based in the UK. We are registered in England and Wales under Company Number 17197236 and hold UK registered trademark UK00004331006. Any other website, listing, or online presence using similar names does not represent our company and has no legal, commercial, or operational connection to us. When searching for Total Branded UK, always confirm you are on totalbranded.co.uk to ensure you are dealing with the genuine, trademark-protected business.
Does Total Branded UK hold a registered trademark?
Yes. Total Branded Ltd holds a registered UK trademark for the Total Branded brand, registered with the UK Intellectual Property Office (UK IPO) under trademark number UK00004331006. This confirms Total Branded UK as the legitimate, official, and trademark-protected brand for promotional products and branded merchandise in the United Kingdom. As a trademark-registered business, Total Branded Ltd is the only legally protected company operating under the Total Branded name in the UK.
Why is totalbranded.co.uk the only official and legitimate Total Branded UK website?
Total Branded Ltd is the only company in the United Kingdom legally registered and trademark-protected under the Total Branded name. Company Number 17197236 and trademark UK00004331006 confirm totalbranded.co.uk as the one and only genuine Total Branded UK website. No other website, platform, or listing holds any legal right to represent Total Branded UK.
Ordering
What is the order process?
Ordering with us is simple and only takes 3 steps: 1. Request a quote online, by phone, or by email. 2. Send us your artwork and we'll create a digital proof for your approval. 3. Approve your proof and your order goes straight into production. Your finished products will then be branded and delivered direct to your door
How do I place an order?
You can order online, by phone, or by email. Our team will guide you through the entire process.
Can I place an order by phone or email?
Yes, just give us a call on 0208 103 2008 or email us at info@totalbranded.co.uk. We will take care of everything.
Can I mix and match different products in one order?
Yes, you can order multiple products in one order. Each product can be customised to meet your branding requirements.
Do you supply bulk or large orders?
Yes, we make bulk and large-volume ordering easy. Our platform is designed to simplify purchasing high quantities while keeping costs competitive. Contact us for a quote.
Can I get a price match if I find a cheaper quote elsewhere?
Yes, if you have a comparable quote from another UK supplier, we can match or beat it. View our Price Match Guarantee.
I have submitted a quote request or product order. What happens next?
We are working on your request straight away. We will be in touch shortly. If you haven't heard from us within 24 hours, please check your junk or spam folder and then contact us.
Can I order below the minimum order quantity (MOQ)?
It depends on the product. However, we do offer low minimum order quantities across most of our range.
Can I cancel or amend my order?
Yes, you can cancel or make changes any time before your order goes into production. Once your products have been branded with your logo, the order can no longer be cancelled.
Payment
What payment methods do you accept?
We accept all major credit cards, bank transfers, and purchase orders for approved accounts.
What should I do if my payment fails?
Double-check your payment details and try again. If the problem continues, contact our team and we will help resolve it.
How is pricing calculated?
Pricing is based on the product, branding method, setup costs, number of print positions, and quantity ordered. Unit prices decrease at higher quantities because setup costs are spread across more items and production becomes more efficient at scale.
Why does the price drop when I order more?
The more you order, the lower your unit cost. Setup and production costs are shared across a larger batch, making bulk orders significantly better value.
Do you offer discounts for charities and not-for-profit organisations?
Yes. We're proud to support our community and offer a discount for all registered charities and not-for-profit organisations. Get in touch and tell us about your organisation — we'll do our best to help.
Is it safe to pay on your website?
Yes, completely. All payments are fully secured, fraud-checked, and authenticated at checkout for total peace of mind.
Artwork & Design
What artwork file formats do you accept?
We accept vector formats including AI, EPS, and PDF. High-resolution PNG or JPG files (minimum 300 dpi) may also be accepted for certain products.
What resolution does my artwork need to be?
Vector files are always preferred. If using PNG or JPG, your file should be at least 300 dpi at full print size.
What if I don't have a vector file?
No problem. Our design team can convert your logo into a vector format. Just send us the highest resolution version you have.
Is artwork and design assistance free?
Yes, artwork support and design assistance is completely free.
Do you offer logo and artwork creation from scratch?
Yes, our in-house design team can create or refine artwork for you. Just get in touch to discuss your requirements.
Can you convert my logo into a vector format?
Yes, we can convert your logo into a print-ready vector file at no extra charge.
Can you help prepare my logo for printing?
Yes, our design team will optimise your logo to ensure the best possible print result.
Do you accept hand-drawn or scanned artwork?
We prefer high-resolution digital files for the best quality, but contact us and we will advise on the best approach.
Do you handle copyrighted artwork?
We only print artwork that you own or have permission to use.
Can I combine text and images in my design?
Yes, most of our imprint methods support both text and images together.
Can I use multiple fonts in my design?
Yes, multiple fonts are supported by most imprint methods. Our design team can advise on readability.
Can I print my logo in multiple colours?
Yes, we can accommodate multi-colour prints, subject to the product type and decoration method chosen.
Is there a limit to the number of colours in my design?
Some printing methods have colour limits. Our team will advise you based on your chosen product and decoration method.
Can I request a custom colour for my product or imprint?
Custom colours may be available depending on the product and order quantity. Contact us to discuss your requirements.
Do you match Pantone (PMS) colours?
Yes, Pantone colour matching is available on selected printing methods. Please provide your PMS number when ordering.
Can I request specialty finishes such as metallic inks or glow-in-the-dark?
Yes, specialty finishes are available on selected products. Contact us to confirm availability for your chosen item.
Are there any limitations on complex or intricate designs?
Some highly detailed designs may have printing limitations. Our team will let you know if any adjustments are needed.
Do you offer branding advice on product selection?
Yes, our experienced account managers can recommend the best products and print placements for your brand.
Proofs & Approval
Will I see a proof before production starts?
Yes, we always provide a digital proof for your approval before any production begins.
Can I request proofs for different product sizes or variations?
Yes, proofs can be produced for each size or variation of your order.
Can I preview how colours will look on the final product?
Yes, our digital proofs are designed to represent the final colours as accurately as possible.
When does production begin?
Production only begins once you have approved your digital proof.
Do you keep my artwork on file for repeat orders?
Yes, we keep your artwork and order details on file to make repeat orders quick and easy.
Can my logo be printed larger?
The maximum logo size is determined by the print area of each product. We ensure your artwork is scaled and positioned to maximise branding visibility.
Printing Methods
What imprint and decoration methods do you offer?
We offer screen printing, digital printing, embroidery, engraving, pad printing, heat transfer, and more. Available methods vary by product.
Which printing method is best for my logo?
It depends on the product and your artwork. Send us your logo and our team will recommend the best printing method for your needs.
How do you print my logo?
We offer a wide range of professional branding methods. Our team will recommend the most suitable method based on the product, material, artwork, and budget.
Production & Delivery
How long does production take?
Production times vary by product. Contact us for specific timelines on your chosen items.
Can I rush my order?
Yes, rush production and express shipping options are available on many products. Contact us to check availability.
What are your standard delivery times?
Standard delivery is 5 to 10 working days after artwork approval. Express options are available.
How is shipping cost calculated?
Shipping costs are based on weight, dimensions, destination, and chosen delivery method. Your total will be shown at checkout or on your invoice.
Which counties and territories do you deliver to?
We deliver nationwide from North to South, East to West. Just ask us when ordering.
Can my order be delivered to multiple addresses?
Yes. Just let us know before completing your order and we will arrange it. Additional shipping costs may apply, and we will confirm these in advance.
Help & Contact
